This place has been pissing me off regularly for the past five years. It's also the place where I happen to have a lot of work-related lunches.
I have never had anything come the way I've ordered it. In fact, there's been times where I've had to send my food back twice. They really don't understand the concept of "no cheese" no matter how many times, or how politely you tell them. They just won't have it. Everything gets cheese.
Today when I ordered my a la carte burrito, sans cheese, with enchilada sauce, no cheese, it arrived with sour cream. Maybe if I was in a better mood I would have thought it was funny. Maybe not.
I scraped at my plate and ate the end parts of the burrito, which was really bland. The waiter forgot to bring my hot sauce and guacamole. In any other restaurant I would have sent it back, or asked the waiter about the stuff he forgot, but I wasn't feeling that optimistic.
The check came, and the waiter had added a charge of .75 for my sour cream. I paid at the register, mentioning that I didn't order the sour cream. The cashier asked the waiter if this was true. He said to me that he would check his notes. I told him that I was positive I didn't order it. A nice co-worker told him that I was vegan and that I don't eat dairy, so there's no way I would have ordered it. He apologized and I put a voodoo curse on him.